CALL CENTER SUPPORT

EXTENSION OF YOUR BUSINESS PROCESS DEPARTMENT TO INCREASE YOUR CAPACITY FOR MORE PROJECTS
OUR TECHNOLOGY

FIVE9 EXPERTISE

  • User Creation and Management
  • User Skill and Profile Administration
  • List Creation and Management
  • Custom Development of Five9
  • Connectors
  • Campaign Creation and Management
  • Five9 Reporting
  • Call Line Allocation
  • Supervisor Panel Administration
  • Minor Inference Modification
WE LOOK TO AUTOMATE TASKS TO IMPROVE PROCESSES

MAXIMUM FLEXIBILITY
DRAMA-FREE UNDER PRESSURE

USE CASE #1

STIRRDATA TO ASSUME DAILY TASKS

  • Daily updates of Five9 users
  • Daily updates of program files
  • Add/delete member calling file
  • Modify program parameters
USE CASE #2

NEW PROGRAM DEVELOPMENT

  • Create cascading scripts
  • Create custom connectors
  • Create input webforms
  • Create custom reporting
USE CASE #3

NEW AGENTS SETUP

  • Contact new agents
  • Assess viability of personal PC
  • Remotely install programs
  • Train new agents

KNOWLEDGE, EXPERIENCE AND FLEXIBILITY TO EXTEND THE REACH OF YOUR TEAM

TECHNICAL EXPERTISE

PROGRAMS

  • Salesforce
  • .Net
  • Node.js
  • VB
  • React
  • C
  • MSSQL
  • Oracle
  • Python
  • Perl
  • Ionic
  • PhoneGap
  • C#
  • SqLite
  • Php
  • Jquery
  • ASP
  • Angular
  • Apex
  • MySQL
  • Mongo
TECHNICAL EXPERTISE

DEVELOPMENT

  • Developed CRM for insurance brokers
  • EMR integration
  • Data integration/mining
  • Home healthcare logistics
  • Five9 integration
  • Designed databases
  • Order tracking for ambulance system
  • Care: diabetic retinal exams
  • Developed condo management system
  • Back-end reporting integration with Salesforce
  • Home healthcare platform and service
  • Care: home-based test kit coordination
TECHNICAL EXPERTISE

SERVICES

  • Data validation, management, integration
  • Database design
  • ETL (extract, transform, load) processes
  • Program design
  • Process design
  • Technical support (level 1-3)